Head of Operations (m/f/d)

Located in Chiswick (London)

Immediately | Fulltime

ERP UK Ltd is the UK operation for European Recycling Platform (ERP). Our aim is to build a more sustainable future by providing services which make the economy more circular. Our customers are household-name businesses which have product related environmental obligations. Today, over 600 companies trust ERP to manage their compliance in the UK: www.erp-recycling.org

ERP is part of the Landbell Group – a leading supplier of environmental and chemical compliance solutions globally and the only pan-European producer responsibility organisation for Waste Electrical and Electronic Equipment (WEEE), batteries and packaging. The group has collected more than 10 million tonnes of packaging, e-waste and portable batteries – making a positive contribution to the environment and sustainability: www.landbell-group.com

ERP UK are a small and friendly team of 45 co-ordinating all operations in the UK for customers from the UK and around the world. We have offices in both London (Chiswick) and Midlands (Lutterworth). Landbell Group is a growing business – now an international team of almost 450 people across 23 locations in 18 countries.

Your responsibilities

  • Team Management
    • Leads the operations team
    • Manages, motivates and appraises managers in the Operations Team
  • Commercial Focus
    • Ensures annual achievement of compliance across WEEE, Batteries and Packaging in the most cost effective manner
    • Oversees supplier relationships, purchasing and contracts
    • Informs annual budgets, quarterly reviews and member pricing
  • Service Delivery
    • Establishes and keeps under review operations strategy for compliance across WEEE, Batteries and Packaging
    • Ensures annual achievement of compliance volumes across WEEE, Batteries and Packaging
    • Oversees ERP’s collection network
    • Ensures ERP’s collections are delivered and that monthly and quarterly data flows both internally and externally as required
    • Ensures systems and processes are subject to continuous improvement
  • Service Development
    • Proactively seeks innovations in strategy, services and processes – and ensures that they assessed and implemented

Your qualifications

  • Essential Attributes:
    • Think Customer – Ability to understand service needs and propose simple and pragmatic solutions
    • Show and Earn Respect – Good communicator and relationship builder – both internally and externally and in the English language
    • Own it and Deliver – Organised, methodical and self-motivated
    • Pull Together – Ability to lead individuals and teams
    • Grow – Develop their own skills and abilities, those of their team and grow our business
  • Essential Competencies:
    • Strong commercial awareness
    • Computer proficiency – Excel and relational databases with strong numeracy skills
    • Minimum 5 years’ experience in operations management
  • Desirable:
    • Knowledge of logistics and recycling services and local authorities

What we offer

  • Salary dependent on skills and experience
  • Bonus scheme
  • Pension contributions
  • Employee assistance programme
  • Season ticket loans
  • Agile working

Apply now

Sounds like an opportunity for you? Then we are looking forward to your application! Send your CV and cover letter to Lisa Ravenhill (UK HR Manager) via email at l.ravenhill@erp-recycling.org. Don’t forget to give us your phone number so that we can reach you quickly and easily.

Want to know more about Landbell Group?

You can learn more about who we are and what we stand for here.

Or if you’re looking for more information on extended producer responsibility (EPR) in general, check out this video.

And you can find more helpful and informative videos like that on our YouTube channel.

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