Destination… Quebec

Right to Repair is coming

Quebec is making history as the first province in Canada to enact a Right to Repair law (Bill 29), effective 5 October 2025.

This is a game-changer for consumers and a new reality for businesses selling goods “of a nature that requires maintenance work.”

The Consumer Protection Act (CPA), as amended by Bill 29 (Act to protect consumers from planned obsolescence and promote the durability, repair and maintenance of goods), is designed to:

• raise consumers’ awareness of repair options
• reduce the volume of products with planned obsolescence, and
• prohibit the use of techniques that would make repairs difficult for consumers

A unique feature of this new regulation is the requirement to disclose to consumers – in writing (in both French and English) prior to product sale – information about the warranty and availability of replacement parts, repair services and maintenance options.

This information can be published online or included in the product’s user manual.

Such disclosures are mandatory, regardless of whether a business intends to provide repair support, for both online and physical store sales.

If a manufacturer does choose to make replacement parts available, it must also ensure that these parts can be installed using commonly available tools, and that repairs will not damage the product.

Third party or self-repair will not void manufacture warranty.

Products subject to obligation are broadly defined as all goods ‘of a nature that requires maintenance work’, which a Quebec court has interpreted to mean consumer products.

Non-compliance with this regulation may result in fines or administrative penalties.

H2 Compliance is uniquely positioned to guide your business through the complexities of this new regulation.

The team can help you develop a robust compliance strategy to meet the new disclosure rules, manage your product lifecycle and navigate Quebec’s Right to Repair landscape smoothly.

Please contact them here.